INFORMATION ON WHO WE ARE AND THIS AGREEMENT
1.1 These terms and conditions apply to SkiTap26 developed by Tapster AB, a company incorporated in Sweden (registration number 05139966), with its registered office at Östermalmsgatan 26A, 114 26 Stockholm, Sweden(“Tapster AB”).
1.2 These terms and conditions constitute an agreement made between you and Tapster AB governing the purchase and use of your SkiTap26. From the date of purchase of the relevant SkiTap26, our agreement will remain in force.
1.3 By purchasing or using an SkiTap26 you confirm your acceptance of these terms and conditions. If you purchased the SkiTap26.
DELIVERY TIME
Estimated delivery times:
- EU: 5-8 working days
- Outside of EU: 8-10 working days
Delivery times are estimated and not guaranteed. Delays may occur due to customs clearance or local postal services. We offer free standard shipping for all SkiTap26 orders. The standard shipping is handled by Asendia who delivers directly to your mailbox. We offer express shipping for an additional cost. The cost can vary depending on the destination.
In some cases the order might be delivered to your closest pickup point due to the size of the package. If the product you’ve ordered is out of stock or you’re requesting a delivery to a remote location, delivery times can take longer.
We work with the following shipping partners:
- Standard shipping Europe – Asendia
- Standard shipping Sweden – PostNord
- Express shipping Europe – PostNord
- Express shipping Sweden – PostNord
- All other eligible countries – Asendia
We offer full tracking services with all our products.
Once the order is shipped, an email with shipping information and tracking is sent to the email registered to the order.
Please contact our customer service at [email protected] if you have an inquiry about the status of your order.
Tapster AB remains responsible for ensuring proper delivery of your order, even when shipping is handled by external partners. However, Tapster shall not be liable for delays or failures caused by circumstances beyond its reasonable control, including force majeure events or extraordinary disruptions to transport or customs processes.
In the event of obvious technical or typographical errors in the prices displayed on GoTapster.com, Tapster AB reserves the right to correct such errors after notifying the consumer without undue delay. The consumer will then have the right to confirm the order under the corrected price or cancel the order and receive a full refund.
DELIVERY CHARGES
We offer free standard shipping, and express shipping for an additional cost, for the SkiTap26 orders. Goods are shipped from our warehouses in Sweden. Prices include VAT when ordering to countries inside the EU. Orders to countries outside the EU may be subject to shipping cost, VAT, import duties and/or taxes, which are levied once your package reaches your country. GoTapster.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If any such additional charges occur they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.
The customer is responsible for any return shipments due to cancelled orders, change of products, etc. Costs might occur for shipping replacement products due to change of products for the customer. For faulty products Shipping costs are handled by Tapster.
CONFIRMATION
After making a purchase on GoTapster.com, you will receive an e-mail confirmation of your order. We recommend keeping hold of this message. If you for any reason need to contact the Tapster customer service department, you will be asked to reference this e-mail. Once the order is shipped, you will receive an email containing shipping information and tracking ID.
PAYMENT OPTIONS
TAPSTER accepts international payments through VISA, Mastercard, American Express, Discover and PayPal. IMPORTANT! To ensure your safety and comfort, we use a secure order form. No external parties will be able to access the information you provide.
GoTapster.com uses the latest security standard, 3D Secure. 3D Secure is an XML-based protocol that allows the authentication of cardholders of credit card companies in e-payment transactions. The 3D Secure protocol was developed by Visa to improve the security of internet payments. It is now known as ‘Verified by Visa’ and ‘MasterCard SecureCode’. The main difference between Visa and MasterCard implementations is the method in which they generate the AAV (Accountholder Authentication Value): MasterCard uses UCAF (Universal Cardholder Authentication Field) and Visa uses CAVV (Cardholder Authentication Verification Value).
RIGHT TO CANCEL AN ORDER
You have the right to cancel any order placed on GoTapster.com within fourteen (14) days. You can send us an email on: [email protected] and specify why you want to cancel your order. Please note that you will need to register your return within 14 days after receiving the product. To be able to register your return you will need your order number and the email address you used when placing the order. To meet the cancellation deadline, it is essential that you register your cancellation request before the cancellation period has expired.
WARRANTY
Tapster AB offers a two-year warranty covering manufacturing defects in materials or workmanship, in accordance with applicable consumer protection laws.
The warranty does not cover damages resulting from wear and tear, misuse, accidents, or unauthorized modifications.
Reported defects will be assessed by Tapster AB in line with the statutory warranty provisions.
If the consumer does not agree with Tapster’s assessment, they retain the right to seek resolution through the competent consumer-protection or judicial authorities.
To request assistance or a warranty evaluation, please contact [email protected].
EFFECTS OF CANCELLATION
If you choose to cancel your order, we will reimburse all payments received from you, including the cost of standard delivery, no later than fourteen (14) days from the date we receive your cancellation notice.
If you selected an express or premium delivery method, the additional cost beyond standard shipping will not be reimbursed.
Repayment will be made using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such repayment.
We may withhold repayment until we have received the returned goods or until you have provided proof of having sent them back, whichever occurs first.
You must return the goods to us within fourteen (14) days of your cancellation notice. The deadline is met if the goods are sent back before the period expires.
You will bear the direct cost of returning the goods and are responsible only for any reduction in value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
TRANSPORTATION
GoTapster.com accepts the economic responsibility if products are damaged or go missing during transport. Should the product be damaged on arrival, you are required to contact our customer service team within 14 days of receiving the product. We do not accept economic responsibility for products that are damaged or go missing during the transport of returns.
NON-COLLECTED ORDERS
If an order is not collected or is returned to Tapster AB due to non-pickup, Tapster AB may charge the consumer for the actual and reasonable costs incurred for handling, storage, and return shipping.
Before applying any such charge or deduction, Tapster AB will inform the consumer by email, providing a breakdown or estimate of the costs based on the courier’s documented rates and handling expenses.
Any amount charged will not exceed the direct cost effectively incurred by Tapster AB for the return process, and the consumer will be entitled to receive supporting documentation upon request.
INCORRECT, MISPLACED OR DUPLICATED ORDERS
If a Tapster customer receives a wrong (and or duplicate) order(s), Tapster reserves the right to order all products to be sent back in their original condition. The customer is required to return the product(s) to Tapster with no exceptions. Tapster is responsible for paying for shipping charges that occur during the return process. In the event of a product being listed for an incorrect price because of technical error or mistake by personnel of Tapster AB, we reserve the right to cancel the order. We will refund the customer payment and inform the customer of the situation.
FORCE MAJEURE
In the event of circumstances beyond the reasonable control of either party (“Force Majeure”), such as war, natural disaster, pandemic, governmental restriction, strike, lockout, or major interruption of transport or communication services, the affected party shall promptly inform the other party in writing.
The obligations of both parties shall be suspended for the duration of the event.
If the Force Majeure event continues for more than thirty (30) days, either party may terminate the contract by giving written notice, without penalties or further obligations, in accordance with applicable consumer protection laws.
Tapster AB will make every reasonable effort to minimize delays and to find alternative solutions where possible.
VIOLATION OF RULES
GoTapster.com holds the right to cancel and refund any orders that are suspected to be fraudulent or otherwise harmful. We do this in order to secure the safety of our consumers’ transactions on our website. GoTapster.com reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
GOVERNING LAW AND JURISDICTION
This contract shall be governed by Italian law, except that consumers residing within the European Union shall also benefit from the mandatory consumer protection provisions of their country of residence.
Any dispute may be brought before the Italian courts or, where required by applicable consumer law, the courts of the consumer’s domicile.
COMPANY DETAILS
Tapster AB
559153-2812
Östermalmsgatan 26
114 26 Stockholm
Sweden
Email: [email protected]
Website: www.gotapster.com
SNOWIT TERMS AND CONDITIONS – SKIPASS FUNCTIONALITY OF THE “SKITAP26” BRACELET
PREAMBLE
This section applies in addition to the “Tapster AB Terms and Conditions” and governs the use of the skipass functionality of the SkiTap26 bracelet, provided by Sportit S.r.l., with registered office at Piazza Santa Francesca Romana 3, 20119 Milan (Italy), tax code and VAT number 09545330962, owner of the Snowit trademark (hereinafter “Snowit”).
Tapster AB remains responsible for the production, warranty, and return of the physical device, as well as for the hardware and contactless payment functionality.
Snowit is responsible for the skipass service and related digital services, including online skipasses and SnowitPass subscriptions.
PURPOSE OF THE SERVICE
The SkiTap26 bracelet allows access to the ski lift turnstiles of resorts partnered with Snowit, performing the same functions as the Snowitcard.
Skipasses and/or subscriptions (including SnowitPass) can be purchased and managed exclusively through the Snowit platform (website www.snowit.ski
or the “Snowit – Skipass e Vacanze Neve” app).
Skipasses and/or subscriptions (including SnowitPass) can be purchased and managed exclusively through the Snowit platform (website www.snowit.ski
or the “Snowit – Skipass e Vacanze Neve” app).
ACTIVATION AND ASSOCIATION
To activate the skipass functionality of the SkiTap26 bracelet, the user must:
(i) create or log in to their Snowit account;
(ii) enter the unique code printed on the bracelet label;
(iii) link the bracelet to their Snowit profile;
(iv) load the desired skipass or subscription onto the device.
Each bracelet is personal and non-transferable and may be linked to only one account at a time.
SKIPASS LOADING METHODS
PRE-PURCHASED SKIPASS
The SkiTap26 bracelet can be used as a support for loading and using the skipass purchased through the Snowit platform.
Once the bracelet is linked to the user’s Snowit account and the skipass purchase has been completed, the user may load the ticket directly onto the device through their personal profile.
This operation allows the bracelet to function as an electronic access medium at the turnstiles of the partner ski resorts, in accordance with the rules and usage conditions established by each resort.
For further details regarding the purchase, use, validity, and refund policies of skipasses, please refer to section 2.1 of the Snowit Terms and Conditions.
SNOWITPASS – PAY-PER-USE SKIPASS
The SkiTap26 bracelet can be used as a support for the SnowitPass subscription in pay-per-use mode, under the conditions set forth in section 2.3 of the Snowit Terms and Conditions.
Once linked to SnowitPass, the bracelet cannot be used to load daily or multi-day skipasses until the subscription has been deactivated.
CUSTOMER SUPPORT
– For any questions regarding the skipass functionality or SnowitPass (association, loading, blocking, refunds), please contact Snowit.
– For any issues related to the physical device or contactless payment functionality, please contact Tapster AB, which manages these services directly in accordance with its own Terms and Conditions.
PERSONAL DATA PROCESSING
Personal data necessary for managing the skipass functionality are processed by Sportit S.r.l., owner of the Snowit brand, as Data Controller, in compliance with Regulation (EU) 2016/679 (GDPR) and the Privacy Policy available on www.snowit.ski.
Tapster AB and Snowit act as independent data controllers for their respective areas of responsibility.
SHIPPING AND DELIVERY OF THE BRACELET
If the SkiTap26 bracelet is purchased through the Snowit platform, shipping will be managed by Snowit (Sportit S.r.l.) or by authorized logistics partners.
Delivery times, costs, and methods will be specified on the purchase page and in the order confirmation notice.
Snowit reserves the right to update these conditions based on product availability, seasonal periods, and the delivery area.
COMPANY DETAILS (SKIPASS SERVICE PROVIDER)
Sportit S.r.l.
Piazza Santa Francesca Romana 3 – 20119 Milan (Italy)
Tax Code / VAT No. 09545330962
Website: www.snowit.ski